BONNEE | The Clothing Swap App

How BONNEE The Clothing Swap App Works

BONNEE is the smarter way to rotate your wardrobe.

Swap pieces you’re over for ones you’re obsessed with — no shopping guilt required.

Person in a cozy winter outfit found through BONNEE clothing swap app

Swap in 4 Simple Steps

1 . Post It

List a piece from your closet you’re ready to part with.

Upload your item to swap in just a few clicks. Our app uses your photos to draft the item description for you. Add a few missing details (brand, size, condition), edit and submit!

BONNEE reviews & approves items within 24 hours.

2 . Earn That Coin

Approved items earn a Swap Coin.

Silver Coin = everyday basics (ex: Adidas, Zara)

Gold Coin = premium & in-demand items (ex: Aritzia, Reformation)

Platinum Coin = designer & high-value items (ex: Ganni, STAUD)

3 . Swap What You’ve Got

Use your Swap Coins to unlock something new-to-you. When you swap, you’ll just pay for shipping plus a small BONNEE-Backed swap fee that helps keep the community safe and swaps running smoothly.

HERE’S WHAT YOUR COINS CAN UNLOCK:

Silver Coin

Silver item → $0.99 swap fee

Gold item → $9.99 upgrade fee

Gold Coin

Gold item → $2.99 swap fee

Silver item → No fee

Platinum Coin

Platinum item → $9.99 swap fee

4 . Next Stop: Your Closet

Use your Swap Coins to claim items you love on the app. You cover the shipping cost, and the sender receives a prepaid label to get it to you. Simple, fair, and fully covered.

For your safety, all transactions are handled and processed directly within the app. You can track your item, contact Customer Support and rate the transaction too.

Swap it . Love it . Keep it .

Everything You Need To Know

Service Fees
- Silver swap → $0.99
- Gold swap → $2.99
- Platinum swap → $9.99
These fees help maintain a secure and fair swapping experience.
BONNEE-Backed Protection
Every swap is BONNEE-Backed.
The checkout fee helps:
✔ verify listings and maintain quality
✔ keep the platform secure and scam-free
✔ power customer care and dispute support
✔ strengthen the Swap Coin system so trades stay fair
Swap with confidence. Always.
Found something above your tier? Upgrade when you love it.
Examples:
• Use a Silver coin + $9.99 → claim a Gold item
• Use a Gold coin → swap for Silver at no fee
Upgrade prompts appear automatically at checkout.
BONNEE accepts clean, wearable clothing and accessories.
✔ gently worn or new items
✔ clean and odor-free
✔ accurately described
✔ authentic brands
Not Accepted
✖ items with stains, holes, or heavy wear
✖ unwashed items or strong odors
✖ counterfeit goods
✖ used undergarments or socks
✖ prohibited or unsafe items
✖ children’s and baby clothes (currently not accepted on BONNEE)
👉 Learn more about prohibited items here.
✔ listing user has 48 hours to accept or decline
✔ if accepted, item must ship within 5 days
If declined or no response:
- your Swap Coin is returned
- fees & shipping are refunded automatically
No value is lost.
✔ swappers have 5 days to ship after approving a transaction
✔ tracking is provided when available
✔ shipping is paid at checkout
BONNEE is not responsible for carrier delays but helps resolve issues when needed.
You may submit a dispute if:
- item not as described
- item damaged beyond disclosed wear
- incorrect item received
- item appears counterfeit
BONNEE reviews and determines a fair resolution. Contact us at here4you@bonnee.co.
BONNEE runs on trust, respect, and honesty.
✔ list items accurately
✔ ship on time
✔ communicate respectfully
👉 Read our Trust & Safety guidelines here.